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Cardiac-eu.org

General ICT standards

Information and communication technology (ICT) is the catch-all phrase used to describe a range of technologies for gathering, storing, retrieving, processing, analysing and transmitting information.

Use the links below to navigate to:


International Standards

International Organisation for Standardisation (ISO)

1, Ch. de la Voie-Creuse, Case postale 56, CH-1211 Geneva 20, Switzerland.
Tel: +41 22 749 0111; Fax: +41 22 733 3430
Web www.iso.ch

Committees and Working Groups:

ISO/IEC JTC1/SC 35/WG 5 - Cultural, Linguistic and User Requirements

  • ISO/IEC FCD 24756 Information Technology - Algorithmic framework for determining accessibility for individual users of interactive systems
  • ISO/IEC TR 19764 (2005) Information Technology - Guidelines, methodology and reference criteria for cultural and linguistic adaptability in information technology products

ISO/TC 159/SC 1 - Ergonomic Guiding Principles
Secretary: Stefan Krebs

  • ISO 20282-1 (2006) Ease of operation of everyday products - Part 1: Design requirements for context of use and user characteristics
  • ISO/TS 20282-2 (2006) Ease of operation of everyday products - Part 2: Test method for walk-up-and-use products

ISO/TC 159/SC 1/WG 1 - Principles of the Design of Work Systems

  • ISO 6385 (2004) Ergonomic principles in the design of work systems
  • ISO/NP 6385-1 Ergonomics - Part 1: Basic concepts, terms and definitions
  • ISO/NP 6385-2 Ergonomics - Part 2: Ergonomic principles in the design of work systems

ISO/TC 159/SC 1/WG 4 - Product Usability

  • ISO 20282-1 (2006) Ease of operation of everyday products - Part 1: Design requirements for context of use and user characteristics

ISO/TC 159/SC 4/WG 3 - Controls, Workplace and Environmental Requirements

  • ISO/DIS 1503 Spatial orientation and direction of movements - Ergonomic requirements

ISO/TC 159/SC 4/WG 5 - Software Ergonomics and Human-Computer Dialogues
Convenor: Dr. Susan Harker

  • ISO 9241-20 (2008) Ergonomics of human-system interaction - Part 20: Accessibility guidelines for information/communication technology (ICT) equipment and services
  • ISO 9241-110 (2006) Ergonomics of human-system interaction - Part 110: Dialogue principles
  • ISO 9241-400 (2007) Ergonomics of human-system interaction - Part 400: Principles and requirements for physical input devices
  • ISO/CD 9241-920 Ergonomics of human-system interaction - Part 920: Guidance on haptic and tactile interactions
  • ISO/DIS 9241-304 Ergonomics of human-system interaction - Part 304: User performance test method
  • ISO/PAS 18152 (2003) Ergonomics of human-system interaction - Specification for the process assessment of human-system issues
  • ISO/TR 16982 (2002) Ergonomics of human-system interaction - Usability methods supporting human-centred design
  • ISO/TR 18529 (2000) Ergonomics - Ergonomics of human-system interaction - Human-centred lifecycle process descriptions

ISO/TC 159/SC 4/WG 6 - Human-centred Design Processes for Interactive Systems

  • ISO 13407 (1999) Human-centred design processes for interactive systems
  • ISO 9241-20 (2008) Ergonomics of human system interaction - Part 20: Accessibility guidelines for information/communication technology (ICT) equipment and services
  • ISO 9241-400 (2007) Ergonomics of human-system interaction - Part 400: Principles and requirements for physical input devices
  • ISO 9241-410 (2008) Ergonomics of human-system interaction - Part 410: Design criteria for physical input devices

  • ISO 9241-420 Ergonomics of human-system interaction - Part 420: Ergonomic selection procedures for physical input devices

ISO/TC 159/SC 5/WG 5 - People with Special Requirements

  • ISO 11429 (1996) Ergonomics - System of auditory and visual danger and information signals

ISO/TC 159/WG 2 - Ergonomics For People With Special Requirements

  • ISO TR 22411 (2008) Ergonomics data and guidelines for the application of ISO/IEC Guide 71 to products and services to address the needs of older persons and persons with disabilities

TMB- Technical Management Board

  • ISO/IEC Guide 71 (2001) Guidelines for standards developers to address the needs of older persons and persons with disabilities

European Standards

Comité Européen de Normalisation (CEN)

Avenue Marnix 17, B-1000, Belgium.
Tel: + 32 2 550 08 11; Fax: + 32 2 550 08 19
Email: infodesk@cen.eu; Web: www.cen.eu

List of member organisations for CEN (MS Word Document; 56KB).

  • CWA 14661 (2003) Guidelines to standardisers of ICT products and services in the CEN ICT domain

European Committee for Electrotechnical Standardisation (CENELEC)

35, Rue de Stassartstraart, B-1050 Brussels, Belgium.
Tel: +32 2 519 68 71
Web: www.cenelec.org

  • CEN/CENELEC Guide 6 (2002) Guidelines for standards developers to address the needs of older persons and persons with disabilities. (Equivalent to ISO/IEC Guide 71)

European Telecommunications Standards Institute (ETSI)

650 Route des Lucioles, F-06921 Sophia Antipolis Cedex, France.
Tel: +33 4 92 94 42 00; Fax: +33 4 93 65 47 16
Email: helpdesk@etsi.org; Web: www.etsi.org

Committees and Working Groups:

TCHF - Technical Committee on Human Factors
Chairman: Stephen Furner

  • ETSI EG 201 103 (1998) Human Factors (HF); Human factors issues in Multimedia Information Retrieval Services (MIRS)
  • ETSI EG 201 379 (1998) Human Factors (HF); Framework for the development, evaluation and selection of graphical symbols
  • ETSI ETR 261-1 (1996) Human Factors (HF); Assessment and definition of a harmonized minimum man-machine interface (MMI) for accessing and controlling public network based supplementary services; Part 1: General approach and summary of findings
  • ETSI ETS 300 738 (1997) Human Factors (HF): Minimum Man Machine Interface (MMI) to public network based supplementary services
  • ETSI SR 001 996 (2003) Human Factors (HF); An annotated bibliography of documents dealing with Human Factors and disability
  • ETSI TR 102 068 (2002) Human Factors (HF); Requirements for assistive technology devices in ICT

National Standards in Europe

Austria

Osterreichisches Normungsinstitut

Heinestrasse 38, AT-1020 Wien, Austria.
Tel: +431 213 000; Fax: +431 213 00 818
Email: office@on-norm.at; Web: www.on-norm.at

Committees and Working Groups:

TC 196 - Technical Systems and Aids for Disabled or Handicapped Persons
Contact: Andrea Redelsteiner
Austrian mirror group for CEN/TC 178, CEN/TC 293, ISO/TC 168 and ISO/TC 173

  • ONORM EN 12182 (1999) Technical aids for disabled persons - General requirements and test methods
  • ONORM V 2100 (2003) Technical aids for visually impaired and blind persons - Tactile references on control panels for pedestrians
  • ONORM V 2103 (2003) Technical aids for visually impaired and blind persons - Portable transmitters for the activation of auxillary equipment for disabled persons

Bulgaria

Bulgarian Institute for Standardization

3A, 165 str., Izgrev Complex BG-1797 Sofia, Bulgaria.
Tel: +359 2 817 45 04; Fax: +359 2 873 55 97
Email: standards@bds-bg.org; Web: www.bds-bg.org

Committees and Working Groups:

TC 87 - Mechanical and Optical Devices in Medicine Practice
Chairman: Penk Penev; Secretary: Stoyka Nacheva

Bulgarian mirror group for CEN/TC 55, CEN/TC 102, CEN/TC 123, CEN/TC 140, CEN/TC 170, CEN/TC 204, CEN/TC 205, CEN/TC 206, CEN/TC 210, CEN/TC 215, CEN/TC 239, CEN/TC 257, CEN/TC 258, CEN/TC 285, CEN/TC 293, CEN/TC 316, CEN/TC SS-S-02, CEN/TC SS-S-03, CEN/TC SS-S-16, CEN/TC SS-S-19, ISO/TC 76, ISO/TC 84, ISO/TC 106, ISO/TC 121, ISO/TC 150, ISO/TC 168, ISO/TC 170, ISO/TC 172, ISO/TC 173, ISO/TC 194, ISO/TC 198, ISO/TC 212 and ISO/TC 227

  • BDS EN 12182 (2004) Technical aids for disabled persons - General requirements and test methods (implementing EN 12182)
  • BDS prEN ISO 9999 (Draft) Technical aids for persons with disabilities - Classification and terminology (implementing ISO/DIS 9999)

Cyprus

Cyprus Organization for Standardization

PO Box 16197, CY-2086 Nicosia, Cyprus.
Tel: +357 22 411 411; Fax: +357 22 411 511
Email: cystandards@cys.org.cy; Web: www.cys.org.cy

  • CYS EN ISO 9999 (2002) Technical aids for disabled persons - Classification

Denmark

Dansk Standards

Kollegievej 6, DK-2920 Charlottenlund, Denmark.
Tel: +45 39 96 61 01; Fax: +45 39 96 61 02
Email: dansk.standard@ds.dk; Web: www.ds.dk

Committees and Working Groups:

DS/S-199 - Tekniske Hjælpemidler til Handicappede
Danish mirror group for CEN/TC 293

  • DS/EN 29999 (1994) Technical aids for disabled persons - Classification (Withdrawn)

DS/S-199/A-05 - Klassifikation og Terminologi: Tekniske Hjælpemidler til Handicappede
Danish mirror group for ISO/TC 173/SC 2

  • DS/ISO 9999 (1992) Technical aids for disabled persons - Classification (Withdrawn)

DS/S-379 - Tilgængelighed til Bygningerog Omkringliggende Omgivelser, Samt Rekreative Områder

  • DS 3028 (2001) General accessibility

Finland

Suomen Standardisoimisliitto SFS

Maistraatinportti 2, Helsinki, FI 00240, Finland.
Tel: +358 9 149 9331; Fax: +358 9 146 4925
Email: sfs@sfs.fi; Web: www.sfs.fi

Committees and Working Groups:

11.180 - Aids For Disabled and Handicapped Persons

  • SFS 5151:en (1985) Technical aids for visually handicapped: White canes: Requirements and testing of reflectors
  • SFS-eKÄSIKIRJA 506 (2003) Technical aids for disabled persons

Ireland

National Standards Authority of Ireland

Glasnevin, IE-Dublin 9, Ireland
Tel: +353 1 807 38 00; Fax: +353 1 807 38 38
Email: nsai@nsai.ie; Web: www.nsai.ie

  • IS EN 12182 (2000) Technical aids for disabled persons - General requirements and test methods
  • IS EN ISO 999 (2007) Assistive products for persons with disability - Classification and terminology

Italy

Italian Government - Minister for Innovation and Technologies

Tel: +39 800 130 130
Web: www.italia.gov.it

Lithuania

Lithuanian Standards Board

T. Kosciuskos g.30., LT-01100 Vilnius, Lithuania.
Tel: +370 5 212 62 52; Fax: +370 5 212 62 52
Email: lstboard@lsd.lt; Web: alpha.lsd.lt/en

Committees and Working Groups:

TK 54 - Technical Aids for Disabled Persons
Chairman: J. Astrauskas
Secretary: D. Karvelis

  • LST 1951 (2004) Guidelines for standards developers to address the needs of older persons and persons with disabilities (CEN/CENELEC Guide 6: 2002 modified)

Netherlands

Nederlands Normalisatie-instituut

PO Box 5059, NL-2600 GB Delft, Netherlands.
Tel: +31 152 690 390
Web: www.nen.nl

  • NPR-ISO/IEC Guide 71 (2002) Guidelines for standards developers to address the needs of older persons and persons with disabilities

Spain

Asociacion Espanola de Normalizacion y Certificacion

Génova 6, 28004 Madrid, Spain.
Tel: +34 914 326 000; Fax: +34 913 103 172
Email: info@aenor.es; Web: www.aenor.es

  • UNE-EN ISO 9241-20 (2009) Ergonomics of human-system interaction. Part 20.

United Kingdom

British Standards Institution

BSI, 389 Chiswick High Road, London W4 4AL, United Kingdom.
Tel: +44 20 8996 9000
Fax +44 20 8996 7400
Web: www.bsigroup.com

  • BS 7000-6 (2005) Design management systems - Part 6: Managing inclusive design - Guide



Other National Standards

Canada

Canadian Standards Association

5060 Spectrum Way, Mississauga, Ontario L4W 5N6, Canada.
Tel: +1 416 747 4000; Fax: +1 416 747 2473
Web: www.csa.ca

  • B480-02 (2002) Customer service standard for people with disabilities (Developed in partnership with the Government of Ontario)
  • CAN/CSA-B659-01 (2001) Design for aging

Japan

Japan Business Machine and Information System Industries Association

NP Onarimon Building, 4th Floor, 3-25-33 Nishi-Shimbashi, Minato-ku, Tokyo 105-0003, Japan.
Tel: +81 3 5472 1101; Fax: +81 3 5472 2511
Web: www.jbmia.or.jp/english/index.htm

  • JBM S-73 (2004) Guidelines for older persons and persons with disabilities - copier, multi-function machine and page printer

Japanese Industrial Standards Committee

1-3-1 Kasumigaseki, Chiyoda-ku, Tokyo 100-8901, Japan.
Email: jisc@meti.go.jp; Web: www.jisc.go.jp

Committees and Working Groups:

X - Information Processing

  • JIS X 8341-1 (2004) Guidelines for older persons and persons with disabilities - information communication equipment, software and services - Part 1: Common guidelines
  • JIS X 8341-2 (2004) Guidelines for older persons and persons with disabilities - information communication equipment, software and services - Part 2: Information processing equipment

Z - Miscellaneous

  • JIS Z 8071 (2003) Guidelines for standards developers to address the needs of older persons and persons with disabilities

Korea

Information and Telecommunications Accessibility Promotion Standard Forum (IABF)

IABF Forum, Korea Agency for Digital Opportunity & Promotion 645-11, Deungchon 1-Dong, Gangseo-Gu 157-715, Seoul, Korea
Tel: +82-2-3660-2577; Fax: +82-2-3660-2579
Email: jhyun22@kado.or.kr; Web: www.iabf.or.kr/En/About.asp

  • Guidelines to improve accessibility for the disabled and the elderly to the IT services/IT products (2002)

United States of America

United States Access Board - Architectural and Transportation Barriers Compliance Board

Office of Technical and Information Services, 1331 F Street, NW, Suite 1000, Washington, DC 20004-1111, USA.
Tel: +1 202 272 0016; Fax: +1 202 272 0082
Email: info@access-board.gov; Web: www.access-board.gov

  • 28 CFR Part 35 (1992) Nondiscrimination on the basis of disability in State and local Government services (implements Subtitle A of Title II of the ADA)
  • 28 CFR Part 36 (1001) Nondiscrimination on the basis of disability by public accommodations and in commercial facilities (implements Title III of the ADA)
  • 36 CFR Part 1194 [Docket No. 2000-01] RIN 3014-AA25 (2000) Electronic and information technology accessibility standards - Section 508